CASE STUDY

DTE ENERGY

OVERVIEW

DTE Energy (NYSE: DTE) is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. Its operating units include an electric utility serving 2.2 million customers in Southeastern Michigan and a natural gas utility serving 1.3 million customers in Michigan. The DTE Energy portfolio includes non-utility energy businesses focused on power and industrial projects, natural gas pipelines, gathering and storage, and energy marketing and trading.

CHALLENGE

EGO was challenged with building a fully customized Open-Catalog Interface (OCI) with their current SAP/EDI ordering system. The system needed to have a Single-Sign-On (SSO) that tracked the entire order lifecycle until the order was placed, then needed to send all of the order information back to the EDI system for manager approval. Along with this, the OCI system needed to allow vendors to see orders and update products and pricing without interrupting daily business.

SOLUTION

We developed a completely customized eCommerce solution that is ISO 9001:2008 compliant. The site tracks form revisions, annual order quantity, product artwork, and digital documentation. The software also has the capability to customize printed products on a template by allowing users to enter specific information for business cards, envelopes, or letterhead. Pricing can be structured via tier or per each. The site has allowed orders to be streamlined from vendors to purchasing while being audited for departmental budgeting.


+76%

Total order volume

+43%

Avg. order total

+132%

Product growth

+2.1M

Dollars in total sales since launching

WHAT THEY THINK

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Dan Muschong

Strategic Supply Category Manager

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